Telephone Techniques Training

We deliver Telephone Techniques training in Milton Keynes and across the UK.

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All of us use the telephone, whether at home or work, and it’s a common form of business communication. So, it should be easy, right? Answering calls, taking messages, phoning customers or suppliers… what can be so difficult?

Well, as many of us know, it’s not always that easy. Sometimes it’s due to the environment, such as working in a busy call taking centre, or with potentially difficult callers and/or situations.  Poor or miscommunication, angry customers, trying to use the right tone and pace… all of these things can lead to a customer feeling they’ve had bad service and can really impact business reputation and performance.

Our standard telephone techniques training in Milton Keynes and across the UK…

is a 1/2 day course* which is designed to enable delegates to feel more confident when using the telephone. We examine the advantages and disadvantages of this form of communication, identify how to create a positive impression when making and receiving calls, and look at the different communication skills required for dealing with incoming and outgoing calls efficiently and effectively.

*Bespoke, half or one day courses can be provided – please contact us for further information.

Telephone Techniques course outline