Telephone Techniques Training

Looking for Telephone Techniques training ? Well, you’ve come to the right place.  Training MK has been delivering friendly, customised and professional courses across the UK for over 20 years.  We’ve met and worked with some great clients!

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What’s the Telephone Techniques training course about?

All of us use the telephone, whether at home or work, and it’s a common form of business communication. So, it should be easy, right? Answering calls, taking messages, phoning customers or suppliers… what can be so difficult?

Well, as many of us know, it’s not always that easy. Sometimes it’s due to the environment, such as working in a busy call taking centre, or with potentially difficult callers and/or situations.  Poor or miscommunication, angry customers, trying to use the right tone and pace… all of these things can lead to a customer feeling they’ve had bad service.  And this can really impact business reputation and performance.

The telephone techniques training course is a 1/2 day session which is designed to enable delegates to feel more confident when using the telephone. We examine the advantages and disadvantages of this form of communication, identify how to create a positive impression when making and receiving calls, and look at the different communication skills required for dealing with incoming and outgoing calls efficiently and effectively.

Why choose Training MK to deliver the Telephone Techniques training course?

Our telephone techniques training course encompasses the vast experience of our trainers.  We’ve worked in some of the busiest telephone call centres around, and in the emergency services too.  We understand a busy, potentially stressful environment, where professional and efficient call handling makes all the difference.  Training MK has delivered the telephone techniques course to a wide range of businesses and sectors, from apprentices to senior staff.  Contact us for further information, and to see how we can tailor the training to suit your needs.  You might also want to check out our FAQs page for more information.

What’s the cost?

The Telephone Techniques generic training course is a half day duration.  The cost of the half day’s training is £300 (plus VAT).  This is for the training to take place in your own business premises, with a maximum of 8 delegates, using your own facilities.  So, there’s no travel costs for the learners, in terms of both mileage and time.  (Alternative premises and equipment hire can be arranged at an additional cost – contact us for more information).

Telephone techniques training course outline

To check out the Telephone Techniques training we deliver, please click to view the course outline in a PDF format. Bespoke, half or one day courses can be provided.  Contact us for more information.